Services A-Z

Accessible

Our hotel is partially wheelchair accessible.

Adapter

International standard adapters are available on request and there are USB connection points in the rooms. Please call the Reception if you have any questions.

Air conditioning and heating

All the rooms temperature can be controlled individually by the thermostat.

Airport shuttle, Taxi

Please consult the reception desk for reservation and price.

Animation service for children

The entertainment of children is looked after by trained animators, who await the youngest guests with a multitude of entertaining and skill-building programs.

Baby cot preparation

In case of preparing baby cot, the bed linen filling and cover are 100% cotton and anti-allergenic. The size of the cot is 60*120 cm.

Balaton Relax Spa

Our adult-only wellness department is located on the fourth floor of the hotel and can be visited from 8:00 a.m. to 8:00 p.m.

Bathrobe

Bathrobes are available in all rooms and can be used free of charge during your stay.

Bathroom chairs

Bathroom chairs are standard in our suites and available on request in other rooms. Please contact Reception on request.

Bellboy service

On arrival, our Londiner colleagues will assist you with carrying your luggage to your room or, on departure, with the transfer from your room. Please call Reception.

Bicycle and e-bike rental

Bicycle and e-bike rental is possible in our hotel, please contact the reception for more information.

BLanket and duvet on request

Upon request, we provide a synthetic microfiber blanket (240*260 cm) and also feather-free synthetic duvet (280*240 cm).

Breakfast

A rich buffet breakfast is available to our guests at the Pirate Restaurant every day of the week between 07:00 am and 10:30 am

Business corner

You can use our Business Corner 24/7, and tablets are available for rent. Please contact Reception if you need one.

Change of textile

The sheets and towels are changed every three days, if you would like your sheets to be changed, please call the reception on the number: 9.

Charging station for electric cars

Parking spaces for charging electric vehicles are available in the hotel’s underground garage. This is a payable service.

Check-in, Check-out

On the day of arrival, the rooms can be occupied from 3:00 p.m., on the day of departure please leave the room by 11:00 am. If you would like to leave later, we are happy to store your luggage in the luggage room.

Choice of pillows

Choose from our different types and sizes of pillows:
• Hypoallergenic, synthetic 50 x 80 cm
• Vegetal memory foam 45 x 70 cm and 60 x 60 cm
• Thermoloft pro micro 45 x 70 cm and 65 x 65 cm

Concierge service

Our Concierge service is available at Reception. Please dial 9 on the room telephone.

Dinner

A rich buffet dinner is available to our guests between 6:00 p.m. and 9:00 p.m. at the Pirate Restaurant.

Duvet and pillow preparation

Upon arrival in our rooms, we prepare duvets and pillows filled with duck feathers. We are happy to provide an extra pillow upon request, in this case call the reception on the following number: 9.

Family Park

BalaLand offers services all year around. Inspired by the travel locations of the novel of Jules Verne: ’’Around the world in 80 Days”, children can have fun among close to 10,000 m2 of indoor, outdoor, land and water play elements in a themed Family Park. Family Park is open every day from 09:00 am – 20:00 pm.

Fitness room

The fitness room is located on the fourth floor of the hotel, which can be used above 18 years of age at your own risk!

Garage

The hotel’s underground garage is available to our guests, the price includes the parking cost up to one car per family. We would like to inform you that the hotel is not liable for any vehicles or any personal belongings left in the vehicle.

Health

If you have any health problems, please contact the reception for assistance.

Internet

Free internet access is provided in the rooms and throughout the hotel for our guests.

Laundry Service

Service is available from Monday to Friday. Pick-up until 9:00 am, delivery within 48 hours. For laundry request please contact the Reception till 8:00 am!

Lost and found items

Please ask our reception for help with lost and found items.

Luggage store

We will look after your luggage until you return to the hotel free of charge.

Manicure and pedicure

Manicure and pedicure services are available in the wellness department of our hotel, please contact the wellness reception for more information.

Massage

To use massage services, contact the wellness reception of our hotel or the Family Park team.

Minibar

The minibar will be replenished daily, all consumption will be charged to your room. Please indicate the last day’s consumption at the front desk upon departure.

Newspapers

Newspapers are available in the lobby and in the bar.

Other room services

Daily change of bad linen , baby bed, extra bed, extra pillow, extra duvet, bathrobe, slippers, sewing set, toothbrush, comb, razor, shower cap, nail file, ear cleaning stick, body lotion, shoe brush, shoe polish, umbrella. Please call the reception on the number: 9.

Payment by card

You can pay cash-free in all our hotel units. We accept Mastercard, Maestro and VISA credit cards, as well as K&H, MKB and OTP SZÉP cards.

Pet friendly hotel

We look forward to welcoming your little pets, with costs of 25 euro/ night.

Phone charger

USB, Lighting and Mini-USB chargers are available on request, please call the Reception if required.

Please do not disturb!

In case you do not wish to be disturbed, please push the „DO NOT DISTURB” switch on the wall. If you do not want to receive any telephone calls, please inform the reception. Room-to-room calls cannot be disabled.

Reception

We are available to our guests all day. You can reach the reception from the room on the following number: 9.

Reform Club

We welcome our guests in our lobby bar every day of the week from 11:00 a.m. to 11:00 p.m. with a’la carte Mövenpick signature dishes, drinks and exclusive cocktails.

Room cleaning

Our colleagues do the daily room cleaning every day between 10:00 a.m. and 5:00 p.m. If you do not want your room to be cleaned, please hang the ,,NO CLEANING” request sign on the door, so our colleagues will not disturb you. If you would like to indicate your cleaning needs, use the „CLEANING REQUESTED” on the switch.

Room Service

It is available to our guests 24/7 and can be reached on this number: 1862

Safe

Each room has an individual safe that can be locked with a code provided by you. The hotel is not responsible for valuables left in the rooms. We recommend to store valuables in the central safe at the reception.

Sauna

Sauna services can be used in the Balaton Relax Spa on the fourth floor of the hotel or in the Family Park. For more information, contact the wellness reception or the Family Park team!

Sewing and ironing service

If you want to use either of these services, ask the reception for help.

Shoeshine

Please find our shoeshine machine in the lobby, which is free of charge. In case the guest prefers the payable service of complete shoeshine, the shoes should be placed in front of the guest room door by 9:00 pm.

Slippers

Slippers are available in all rooms and can be used free of charge during your stay.

Smoking area

Smoking is prohibited in the hotel rooms! Smoking is only allowed in the designated area! In case smoking is noticed in the room or in the building, 150 euro cleaning fee will be charged.

Telephone

The telephone in the rooms can be used for external and internal calls. Please contact the reception for prices. To start an external call, please press 0.

Tico Resturant

Tico restaurant in the Family Park offers Italian and Mediterranean bistro-style dishes between 10:00 a.m. to 6:00 p.m.

Turndown Room Service

TURNDOWN room service is available every night in our hotel. If you do not wish to use this service, please turn on the “DO NOT WAIT” button on your door or call Reception.

Valet service

For valet service, please contact our Reservations Department or Reception before your arrival.

Wake up call

Please call the reception for this service.